Services

Our spa services are provided by Ha-Na Med Spa and include a variety of skin and body treatments. We strive to provide a relaxing and professional experience for all our clients. We reserve the right to modify or discontinue any aspect of our services at any time.

 

Appointments

Appointments can be made by phone or through our online appointment booking system. A credit card is required to hold your appointment. Once a reservation is made by credit card there are no refunds. If you need to reschedule your appointment, please give us at least 24 hours' of notice for free rescheduling, less than 24 hours will be charged. If you need to cancel, we require 48 hours of notice. 

 

Payments

Payments for our services are due at the time of service or when you purchase them online. We accept cash, check and major credit cards. Gift certificates are also available for purchase.

 

Refunds and Exchanges

We offer refunds or exchanges on our unopened packages and products within fourteen (14) days of purchase. Refunds are available for purchases made with direct payment methods, such as cash or a single payment with a credit or debit card. We do not offer refunds for purchases made through third-party payment providers or installment plans, such as Affirm, Cherry or Klarna. If you are dissatisfied with a service, please let us know, and we will do our best to address your concerns..

 

Liability

Ha-Na Med Spa is not liable for any injuries or damages that may occur as a result of your use of our services. Please inform us of any medical conditions or allergies that may affect your treatment. We reserve the right to refuse service to anyone.

 

Changes to Terms of Service

 

We reserve the right to modify these Terms of Service at any time. By continuing to use our services after any changes are made, you agree to be bound by the updated Terms.

 

If you have any questions or concerns about these Terms and Conditions of our Service, please contact us. Thank you for choosing Ha-Na Med Spa. 

 

Cancellation Policy 

 

We understand that sometimes you may need to cancel or reschedule your appointment. To ensure we can accommodate all of our guests, we have implemented the following cancellation policy: Rescheduling of appointments must be made at least 24 hours prior to the scheduled appointment time. Cancellations, will be 48 hours in advance.

 

If an appointment is cancelled or rescheduled* less than 24 hours prior to the scheduled time, a cancellation fee of the full charge of the service amount will be charged. If you fail to show up for your appointment without any prior notification, a no-show fee of full charge of the service amount will be charged. 

 

If you arrive late for your appointment, we will do our best to accommodate you, but please note that your service may be shortened or rescheduled to avoid inconveniencing other guests. We understand that unexpected events can happen and we will do our best to work with you to find a suitable solution. However, we ask that you please notify us as soon as possible if you need to cancel or reschedule your appointment.

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*Appointments cannot be rescheduled in order to be cancelled